Refund policy

Return Policy

We want you to be happy with your purchase from Shop KSB! Please review our return policy carefully:

Store Credit Only: We issue store credit for all eligible returns.

Return Timeframes:

  • Initiation: Returns must be initiated within 7 days of delivery.
  • Shipping: You have 4 days to ship the item back after your return is approved.

How to start a return: Please email us, shopksbofficial@gmail.com, with your order number, item you're wanting to return, and why.

Non-Returnable Items: The following items are final sale and cannot be returned:

  • Items with a discount of 20% or more (including sale items)
  • Accessories
  • Merch

Late Returns: Items shipped back outside of the 4-day return window (after approval) will be returned to the sender and not issued store credit.

Condition of Returned Items: To be eligible for store credit, items must be returned in their original condition:

  • With tags attached
  • Buttoned up
  • Folded appropriately
  • Free of excessive human or animal hair
  • Free of smoke smell
  • Free of makeup marks or smears (items returned with these issues may not receive full credit)

Denied Returns & Restocking Fee:

  • If returned items do not meet these requirements, the return may be denied.

Defective Items:

  • If you receive a defective item, please contact customer care at shopksbofficial@gmail.com within 2 days of receiving the item.
  • Include a photo of the damage in your email.
  • If we are not notified within 2 days, the item will no longer qualify for a return or replacement.

Important Considerations:

  • Shop KSB is not responsible for damages to clothing caused by improper care or handling, or incorrect sizing by the customer.
  • The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will be responsible for return shipping costs.
  • If you receive an email that your item was damaged upon return arrival, you have the option to buy another shipping label to get the item back.